Returns & Refunds Policy
At BEAR, we stand by the quality of our artisanal food products; if your order arrives damaged or doesn't meet our freshness standards, we offer a 14-day return window. Due to the perishable nature of our goods, some exclusions apply to opened items.
Initiate a Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Proof
For quality concerns or shipping damage, please attach clear photos of the product and packaging to your request.
Ship It Back
If a return is required, we will provide a prepaid shipping label for non-perishable items to be sent back to our kitchen.
Receive Refund
Once your return is inspected, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing